Anyone owning an apartment in Brussels inevitably deals with a property manager (syndic). This professional manager of common areas is supposed to ensure the smooth operation and maintenance of the building. However, a recent survey by BRUZZ indicates that this relationship is often far from smooth in practice, with many co-owners clashing with their property manager.
Context of the issue
According to the survey, the core of the problem lies in communication, cost transparency, and the effectiveness of the services provided. Many co-owners experience a lack of clear information, delays in problem resolution, and ambiguity regarding financial settlements. This can lead to frustration and a sense of powerlessness among owners. The complexity of co-ownership combined with the duties of the property manager creates a fertile ground for conflicts, raising the question of why this dynamic so often goes wrong in the capital.